About the Role:

We are seeking a compassionate and professional Guest Relations Associate to provide exceptional customer service at funeral homes and centers. This role is ideal for someone who is empathetic, detail-oriented, and comfortable assisting families and guests during emotionally sensitive times. You will play a vital role in creating a welcoming and supportive environment, ensuring services run smoothly while offering comfort and assistance to those in need.

Responsibilities:

• Greet and assist guests with warmth, professionalism, and discretion.
• Provide directions, answer questions, and offer support to grieving families and attendees.
• Monitor service areas, ensuring a peaceful and respectful environment.
• Assist with seating, floral arrangements, and program distribution.
• Communicate effectively with funeral home staff to coordinate service details.
• Handle guest inquiries with patience and sensitivity in potentially emotional situations.
• Operate basic electronic equipment, such as telephones and photo copiers
• Become familiar with and adhere to company policies, procedures, and safety protocols.
• Perform basic housekeeping duties, such as tidying service areas and replenishing supplies.
• Attend required training sessions and guest relations meetings.

Required Skills & Experience:

• Prior customer service or hospitality experience preferred.
• Strong interpersonal skills with the ability to remain calm and supportive in emotional settings.
• Excellent communication and problem-solving abilities.
• Professional appearance and demeanor.
• Ability to quickly learn and operate basic electronic systems.

Work Environment & Physical Requirements:

• Primarily indoors at funeral homes and centers.
• Frequent standing, walking, and light lifting (up to 35 lbs., such as chairs, floral arrangements, or supplies).
• Must be able to assist guests with mobility needs as necessary.
• Interaction with grieving families and guests in a respectful and supportive manner.
• Flexible scheduling, including evenings and weekends, based on service needs.
• Participation in ongoing training, guest relations meetings, and adherence to workplace policies and procedures.

Work Perks + Benefits:

• 401(k) matching
• Employee Discounts
• Wellness Reimbursement program

This is more than just a job—it’s an opportunity to provide comfort and care to those who need it most. If you have a heart for service and the ability to offer warmth and professionalism during life’s most delicate moments, we’d love to hear from you.

Apply today to make a meaningful impact!