Cemetery/Funeral Administrator (In-Office)

We are seeking a compassionate, career-oriented Cemetery/Funeral Administrator to support our in-office operations. The ideal candidate is self-motivated, organized, and committed to delivering exceptional service to families during their time of need. This role requires a high level of professionalism, attention to detail, and the ability to work both independently and as part of a team.

Schedule:

Must be available to work an average of two Saturdays per month.

About Us

We are a well-established, growing organization in the funeral and cemetery industry, recognized for rewarding performance and commitment. Our team offers thorough training in every aspect of the role—from database management and order processing to supporting our sales and operations teams and providing direct client assistance.

Key Responsibilities

• Become familiar with our industry specific client and inventory database.
• Communicate with families, internal staff, and external partners with empathy and professionalism.
• Handle inbound customer inquiries in a professional and courteous manner.
• Address basic accounts receivable matters, including following up on outstanding balances with clients and sales staff.
• Route phone calls and walk-in traffic in a timely and professional manner.
• Generate daily activity reports detailing all transactions and events.
• Provide broad administrative support across departments as needed.
• Reliable transportation is required.

Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of two years customer service experience required; one year of office administration preferred; experience in funeral, cemetery, or related service industries is a plus.

Computer Skills: Proficiency with Microsoft Office (Word, Outlook) and general computer systems; familiarity with contract management and industry-specific databases is an asset.

Core Competencies:

• Professionalism, integrity, and discretion in sensitive situations
• Critical thinking and problem-solving ability
• Clear, compassionate communication skills
• Effective time management and ability to prioritize
• Strong attention to detail and data accuracy

Benefits

• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Paid Time Off (PTO)
• 401(k) with Employer Matching
• Employee Discounts
• Tuition Reimbursement
• Wellness Reimbursement Program

If you are a dependable, service-oriented professional looking to make a meaningful impact in the lives of families, we encourage you to apply and grow your career with us.