Summary: We are seeking a compassionate and professional Guest Relations Associate to provide exceptional customer service at funeral homes and centers. This role is ideal for someone who is empathetic, detail-oriented, and comfortable assisting families and guests during emotionally sensitive times. You will play a vital role in creating a welcoming and supportive environment, ensuring services run smoothly while offering comfort and assistance to those in need.

This is more than just a job—it’s an opportunity to provide comfort and care to those who need it most. If you have a heart for service and the ability to offer warmth and professionalism during life’s most delicate moments, we’d love to hear from you.

Key Responsibilities:

• Greet and assist guests with warmth, professionalism, and discretion
• Provide directions, answer questions, and offer support to grieving families and attendees.
• Monitor service areas to ensure a peaceful and respectful environment.
• Assist with seating, floral arrangements, and program distribution.
• Communicate effectively with funeral home staff to coordinate service details.
• Handle guest inquiries with patience and sensitivity in emotional situations.
• Operate basic electronic equipment such as telephones and photocopiers.
• Adhere to company policies, procedures, and safety protocols.
• Perform basic housekeeping duties, including tidying service areas and replenishing supplies.
• Attend required training sessions and guest relations meetings.

Required Skills & Abilities:

• Strong interpersonal skills with the ability to remain calm and supportive in emotional settings.
• Excellent communication and problem-solving abilities.
• Professional appearance and demeanor.
• Ability to quickly learn and operate basic electronic systems.
• Empathy and discretion when interacting with grieving families and guests.

Required Education & Experience

• Prior customer service or hospitality experience preferred.
• High school diploma or equivalent required.
• Training provided; willingness to learn and adhere to company standards.

Work Environment:

• Primarily indoors at funeral homes and centers.
• Frequent standing, walking, and light lifting (up to 35 lbs., such as chairs, floral arrangements, or supplies).
• Must be able to assist guests with mobility needs as necessary.
• Interaction with grieving families and guests in a respectful and supportive manner.
• Flexible scheduling, including evenings and weekends, based on service needs.
• Must be willing to travel to different locations.
• Work flexible hours (mainly days) and be available to work Saturdays.
• Hours are not guaranteed.
• Participation in ongoing training, guest relations meetings, and adherence to workplace policies and procedures.

Work Perks + Benefits:

• 401(k) matching
• Employee Discounts
• Wellness Reimbursement program

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee with this qualification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.