**We are seeking an experienced AP–AR Manager to lead and oversee all accounts payable and receivable operations, including billing, cash receipts, payment applications, and collections. This role partners closely with Accounting to ensure accurate reconciliations, strong internal controls, and timely financial reporting while supporting cash flow and positive customer relationships.**

Summary

The AP–AR Manager oversees Accounts Payable and Accounts Receivable operations across all entities, ensuring accurate, timely processing of financial transactions and effective internal controls. This role manages staff responsible for billing, invoicing, cash receipts, payment applications, deposits, and inbound client payment inquiries. The AP–AR Manager collaborates closely with Accounting to support month-end close, reconciliation, and financial reporting while maintaining strong customer relationships and supporting cash flow objectives.

Key Responsibilities

• Oversee billing and invoicing activities for all product divisions, including returns and refunds.
• Direct accurate processing and application of customer ACH and credit card payments in HMIS and SAGE systems.
• Ensure customer statements are accurate, current, and distributed according to established deadlines.
• Manage collection operations, monitor aging accounts, and support cash flow objectives.
• Oversee funeral pre-need conversion processes and ensure timely collection and application of funds.
• Ensure daily lockbox imports, deposits, and cash receipt processing are completed accurately and timely.
• Resolve account discrepancies and customer disputes in collaboration with internal departments.
• Support accurate processing of Accounts Payable and Accounts Receivable transactions in accordance with company policies.

Manager Responsibilities

• Manage, coach, and provide direction to staff handling billing, cash receipts, payment applications, deposits, and inbound client payment calls.
• Provide leadership, workflow management, and ongoing guidance to Accounts Receivable Specialists.
• Ensure staff are properly trained on credit card and ACH processing, system usage, and internal controls.
• Monitor team performance, workload distribution, and adherence to deadlines and procedures.
• Collaborate with Accounting on month-end AR reconciliation and closing, ensuring the AR subledger ties to the general ledger.
• Drive process improvements to increase efficiency, accuracy, and customer satisfaction.

Required Skills & Abilities

• Strong leadership and staff management capabilities.
• Confident, professional communication skills with experience handling collection activities.
• High attention to detail, accuracy, and organizational skills.
• Strong problem-solving abilities and sound judgment in resolving discrepancies.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with accounting systems and financial software; SAGE experience preferred.
• Ability to build and maintain effective working relationships across departments.
• Commitment to continuous improvement and operational excellence.

Required Experience & Education

• Degree in finance, business administration or related field preferred or equivalent experience.
• Minimum five years of Accounts Receivable, Accounts Payable, consumer billing, or accounting experience; supervisory experience preferred.
• 2-3 years in a financial supervisory capacity required.
• Preferred 5 years of experience with billing, collections, cash receipts, ACH/credit card processing, and accounting systems.
• Proven ability to handle confidential financial and customer information responsibly.

Work Environment

• Regular interaction with Accounting, internal departments, field staff, and customers.
• Frequent communication regarding billing, payments, balances, and collection matters.
• Requires handling confidential financial data with discretion and professionalism.
• Occasional extended hours during month-end close, high-volume cycles, or collection demands.

Disclaimer

The above job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Bonuses based on group performance

JOB CODE: AP, payables, AR, receivables, finance, accounting, management, general ledger, collections, account management, customer service